Headset audio works, but mic not detected

Updated on January 9, 2019 in Devices
8 on December 27, 2017

Hello all,

The title says it all. I have an external microphone that is plugged into a side port of my laptop. I have tried multiple troubleshooting techniques and nothing seems to work. The audio on the headset works fine, but the microphone is not being detected? since the laptop is defaulting to use the built-in microphone. I have a splitter that I use on the laptop (which works perfectly fine, since I tested it on another computer). I have Windows 10 and a Dell Inspiron 15 7000 series laptop. The headset is HyperX Cloud. I tried uninstalling, disabling drivers, and nothing seems to work. Any advice is appreciated.

Thanks!

 
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0 on December 27, 2017

Hello b3nkul!
First of all, I would suggest you to disable all other recording devices including the built-in microphone. Also you may try to remove the headset cable and see if the microphone works if its cable is connected alone.
Finally, you would have to install the driver manually from Dell’s website and then restart your computer. This was the perfect solution in an other thread on our forums here:
https://win10faq.com/forums/thread/hyper-x-cloud-stinger-mic-not-working-with-windows-10/
All what you have to do is to go to
http://www.dell.com/support/home/us/en/19/products/?app=drivers
and click Detect PC, the website will detect your laptop model number and will show the most suitable drivers configured and tested by Dell, choose the operating system version and then download and install the audio driver (it’s called Try the previous tips and come back if it’s still not working, we’ll be happy to help you further. Good luck!

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1 on December 27, 2017

Hi Mina,
Thank you so much for your response. Unfortunately, none of the suggested fixes worked. The odd thing that may be occurring is that my headset is not being detected as a separate device from the built-in microphone & speaker. As you can see in these screenshots… 

Note: Please ignore the CABLE Output/Input, since those were external drivers I tried installing to fix the issue.

My audio works perfectly fine, but the microphone is still not being detected. I do need to use a splitter since my laptop only has one port for audio/mic, so the two cables are joined through that. The splitter also has a TRS end, if that helps in any way. I believe that my laptop port supports TRS, but if not is there any way for me to figure that out. 
Thanks again!

on December 28, 2017

Hey b3nkul,
you’re always welcome, we really hope we can help you solve your problem.
Now I would suggest that you uninstall all these drivers your installed to solve the problem, especially the one that appears in the recording/playback devices. They may be preventing the good ones from working. Also, uninstall any named “Unknown device” from your task manager. Now restart your computer try to install the driver from Dell’s website. Restart again and see if there’s any improvements.
It’s not necessary that you use the TRS port but if you have a USB dongle you may try this.
One more thing, did you use and troubleshooters (Microsoft’s troubleshooter from the control panel / Windows 10 settings)? Because if you didn’t, we may try this as well.
Come back, we will be glad to follow up!

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1 on December 29, 2017

Hello Mina, 
I did remove all of the drivers, but by the time that I restarted my laptop the original Realtek drivers were downloaded and there seems to be the same problem. I do not have a USB dongle for audio/mic cables. I have looked through the Dell website in the past and there seem to be no driver updates for audio/mic devices. I also have used Microsoft’s troubleshooter in the past, and there is no issue that it finds for the microphone, meanwhile, for sound problems it says that there are generic drivers installed. The only Realtek driver I have installed at the moment is Realtek High Definition Audio Driver (version 6.0.1.8219).  Does the issue I have seem more software or hardware related to you?
Thank you!

on December 30, 2017

Well, it’s really hard to say, but I got a few more tips:

  • Sometimes the new drivers don’t function immediately, you may need to be a little more patient and wait for a couple of days. 
  • Did you try different headset? We want to make sure it’s a software issue.
  • A final tip is a final way to be 100% sure it’s a software issue is to run Ubuntu (or any linux based operating system) in live mode, the live feature doesn’t need any installation or system replacement, you’ll only run it live in a few seconds and try to use your headset, if it works then it’s a driver/compatibility issue, if it doesn’t work then maybe your port is damaged and you need to fix it somehow. Here’s a link where you can download your Ubuntu free OS: https://www.ubuntu.com/download/desktop

Sorry that it’s still faulty, you know the issue’s cause isn’t always clear but we are trying to track it as much as possible. Let us know what you found and we’ll be happy to help.

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2 on January 7, 2019

Headsets are known as one of the most popular method of communicating with people online or for other voice and audio perceiving and audio recording activities. HyperX gives this way with its headset, HyperX Cloud. It is also very famous in the community of gaming. There are many users and gamer who have said that the microphone isn’t responding the time when they plug in. We have some solutions for this issue but in case you want to go for detail then you can visit this website https://appuals.com/fix-hyperx-cloud-2-mic-not-working/
Method 1: Flip the HyperX Cloud microphone switch to on). In case you are utilizing the HyperX Cloud USB soundcard/dongle, then you can see there is a microphone switch at the side. Just confirm that it is flipped to the on position.
Method 2: Change your splitter or use the USB dongle). Here the audio splitter will be well-suited with the headset in case you are not utilizing the given splitter. You are required another splitter. There should have 3 black bars or sections on the jack-plug pin. If you think the splitter is thing that is causing error then you can bypass it by utilizing the USB dongle. Just keep this thing in your mind that the 3.5 mm jacks are plugged in and you can’t see any of the barrels. It also takes some extra pressure. Here you are required to change your cable if it’s broken.

on January 9, 2019

Good Tips Saleem9, thanks for contributing ☺♥

on January 9, 2019

Good Tips Saleem9, thanks for contributing ☺♥

From Mina Magued Mounir

No need for Thanks buddy.

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