Mic Not Working

Updated on November 21, 2017 in Devices
27 on December 25, 2016
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My mic on Astros on my XBOX One and PS4 work perfectly fine but once I plug them into my PC the mic stops working but I can hear fine. Also I tried every single trouble shooting that you have given me.

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9 on December 25, 2016

ASTRO headset, you mean?
Did you try checking if they have a dedicated driver that you need to download?

http://www.astrogaming.com/firmware/

on October 15, 2017

This is a nonstop problem for native Xbox controller mic

on October 15, 2017

Hello Tylerevans, do you have any similar problem? If yes, would you please tell us more details so that we can help you?

on October 16, 2017

Well, my Xbox controller headset mic is currently not working on the win10 Xbox app. I can hear but the mic doesn’t work. I go to Device Manager and I can see that the mic is muted. I unmute but the controller loses vibe and then it gets muted again about 10sec later. This is the third or fourth time that my mic has suddenly stopped working and then it suddenly starts working later, probably after a win10 update. I don’t know.

on October 16, 2017

Hello ,
after every win10 update you can see a problem happening concerning the drivers and the privacy settings (sometimes a few restarts and minor driver updates can fix it) so here’s why I would recommend you check both of them:

  • Go to your device manager where you see your microphone muted and uninstall its driver. Restart you computer and it will get reinstalled automatically. You can also send me a screenshot of your device manager with the microphone muted and I’ll do my best finding the compatible drivers so you can install them manually. You can do this to your USB driver too if you’re using USB as your connection type.
  • Go to Windows Settings -> Privacy -> from the left panel click Microphone and there make sure you turn on Let apps use my microphone and that you turn on Xbox and Xbox Game bar from the list of apps.

By the way, do you connect the whole xbox console to your computer or do you just connect the controller connected to the microphone?

on October 16, 2017

Thanks for the help. I connect to my Xbox using the usb dongle for my controller and the Xbox app for streaming content from the box to my PC across home internet. How do I send a screen shot?

on October 16, 2017

You’re always welcome… Please tell me if you followed the steps I mentioned.
Now I think your USB dongle or the connector from mic to controller has a microphone volume controller… Make sure it’s not muted and at high volume. I’ll be looking for more fixes but please keep us updated until we find the best solution for it.

on October 16, 2017

You can take a screenshot by pressing the windows key and the print screen key (prt screen) simultaneously… Then go to you screenshots folder inside your pictures folder.

on October 16, 2017

Thanks. How do I send to you?

on October 16, 2017

After you click on Reply, you’ll see the image icon, click on it then browse to your screenshot, select it, click open then insert:



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6 on October 17, 2017

So, short answer is that I did everything that you suggested and it didn’t work.

When I uninstalled the driver and then restarted, the driver reinstalled and the mic was not muted. After a few minutes, however, it was muted again. Same as it’s been.

The privacy setting was already on share.

The mic is not muted but there is no gain control for the mic on the Xbox controller. It’s only a sound volume.

on October 17, 2017

Okay, I’m not sure if you followed all the steps in the guide we updated a couple of weeks ago
https://win10faq.com/fix-microphone-settings/
After you disable all other microphones (your Xbox’s microphone will be the only enabled on), please perform the steps concerning:

  • Make your microphone as default (Step 4 in Method I)
  • Uncheck Disable all sound effects (Step 8 in Method I)
  • Uncheck the “Allow applications to take exclusive control (Step 9 in Method I)

It would be nice to redo all the steps in the guide too.
Finally, you may try another thing, it’s to change the sample rate and bit depth, found in your Advanced tab, use any format with 16 bit other than the default one.

on October 18, 2017

Thanks I did most of those but not all. I’ll give it a try tonight. I’m suspecting that this has something to do with the Xbox app.

on October 18, 2017

You’re always welcome. Yes please try to follow them all and restart your computer a couple of times and I hope you see a good result.
If you think it’s the Xbox app, check the store, maybe they’ve got a newer version. They also have a beta version but I think it’s going to be less stable.

on October 19, 2017
on October 19, 2017

you can see all my recording devices and the issue with muting

on October 20, 2017

Okay I see it now. After you follow the whole guide, if it doesn’t work, let’s give a try to another solution:

  • Open your task manager by pressing Ctrl + Shift + ESC keys on your keyboard.
  • If it’s the small panel select More details.
  • Go to the Details tab.
  • Select each Svchost.exe that’s running under the the name of your computer user name and select End Task.
  • Try your microphone again and see if it’s unmuted.
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1 on October 20, 2017

I  did that and the mic still gets muted after 15-30 sec when I unmute it.

on October 20, 2017

So, you kill those processes and your microphone gets muted again. Does these processes starts automatically after you kill them (after like 30 seconds)  or you can’t find in the processes list?

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2 on October 22, 2017

Yes processes restart after maybe 30 sec

on October 22, 2017

Well, that’s a little promising because these processes may be the reason your mic is getting muted. To completely kill the processes and prevent them from restarting follow these steps:

  • Open your task manager.
  • Go to the Details tab.
  • Right-click on each of the previous processes (svchost.exe under your username) and select Go to service(s).
  • Right-click on the service of each of them and select Stop.
  • You can also right-click on them and select Open services, then double-click on each service and stop them from startup. 

Please check these steps and if it didn’t work don’t give up, we are all looking for a solution for your problem but we need to check every possible way. Have a nice day!

on October 22, 2017

I wanted to add that most of the svchost.exe are running these services:

  • SystemEventsBroker
  • Power
  • PlugPlay
  • LSM
  • DcomLaunch
  • BrokerInfrastrure

But don’t stop them all, only stop those causing your problem from task manager and trying the microphone after each one you stop.

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4 on October 22, 2017

Ok. I assume this won’t make my system unstable? It seems possible that I could stop most of these services without fixing it. Do I start them back up again somehow?

on October 22, 2017

Just stop the ones you are seeing in your task manager running svchost.exe under your username, they may be one or two. You won’t have to stop all of them. And don’t worry, if you just stop them from task manager, this means you are not changing their startup mode, so a simple restart will bring them back to life. We just need to stop them temporarily and try the microphone to see if they are the true reason of the issue.

on October 22, 2017

I found something else. Let’s try this App troubleshooter. Microsoft released it for Store’s apps like the Xbox app.
https://support.microsoft.com/en-us/help/4027498/windows-run-the-troubleshooter-for-windows-apps
See if there is any chance.

on October 22, 2017

Ok but you said that we are stopping them from startup. I’ll take a look at the troubleshooter.

on October 22, 2017

If you right-click in task manager and select Stop that won’t edit the start-up mode. I meant we can change the startup mode after the simple stop works, so you don’t have to stop them every time you log in your Windows. Check the troubleshooter and try the stop from task manager, it’s safe.

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