Hi, after allowing the insisted upon update to initiate, my laptop now can’t access windows. After powering it on, I am asked which keyboard layout I want. After selecting “US” I am taken to another blue screen with options for a rollback, use a device for windows recovery, using another operating system, troubleshoot, or turn off PC. I have explored all of these options and nothing works. If I put a Windows install disc in the disc drive, it recognizes that an upgrade was started and gives me two choices. One is to remove the disc and continue the upgrade. I do this and I’m taken back to the blue screen of options. The other option is to do a clean install. I have not tried that yet because I don’t want to lose apps. Has anyone else seen this problem?
I have tried safe mode and am unsuccessful there. I have tried the waiting for the Windows logo during power up but the logo never appears. It goes from pc manufacturer to blue screen.
Side note: I am sometimes able to get to the windows login screen but it doesn’t recognize my username and/or password. It also doesn’t give me the option of system admin and it does not respond to ctrl+alt+del.
Is my only recourse a clean install?