Windows 10, built in laptop microphone not working

Updated on September 30, 2018 in Devices
33 on January 10, 2017

I have a Lenovo laptop with a built in Conexant SmartAudio microphone, running Windows 10 Version 1607, build 14393.576. I hadn’t had any problems with the microphone up until a few weeks ago, when it suddenly stopped working. When I right click on my volume controls and open up the “recording devices” menu, it shows that the computer detects the microphone, but when I talk, none of the bars on the right side of the menu turn green. However, when I first open the menu or if I click on one of the other tabs and switch back to the “recording” tab, several of the bars will turn green for an instant before going back to the default state. There are no other microphones detected by the computer, and the Conexant microphone is selected as the default.

In the levels tab of the properties of this device, I have the volume set to 100, and the device is not muted. I have tried the device at every level of Microphone Boost, and it has made no difference.

When I click on the properties button within the properties menu, the Device Status says that the device is working properly.

I have updated my microphone driver, my speaker drivers, the drivers under “sound, video and game controllers” in the device manager, and every single other driver on my computer, just to be as thorough as possible, and reset my computer after the drivers were updated. The microphone still does not work. Not sure what else to try, and help would be greatly appreciated.

 
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0 on January 16, 2017

Hi DoneWithWin10sBS,

Nice nickname 😉
Sounds like you were really thorough with this, and still no success.

Is the problem still happening?

I would try plugging in an external microphone and checking if that one works, which would rule out a hardware problem…

We’d be glad to know what happened.

Cheers

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1 on January 20, 2017

 – I am having the same issue. I would love additional suggestions to try

on January 20, 2017

Hey mmiller,
did you try the suggestion above: plugging in an external mic?

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0 on May 22, 2017

Have the exact problem, I can get by with a headset but I can no longer get the built-in mic to work (I have the same laptop and have tried fixing it with the previous advice).

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1 on May 26, 2017

I’m having this problem. But the mic is functioning sometimes :3

on June 28, 2017

Hey! you may right click on in this blank area and select bot Show Disabled Devices and Show Disconnected Devices. Then right-click on the disabled devices and select Enable. Tell me if it works! Good luck 😀

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1 on July 11, 2017

Same issue. Same laptop. There are no Disconnected Devices.

on July 11, 2017

Hey! Have you tried this?

1. Open device manager, fastest way is through the search bar:

device manager search

 

2. Open ‘Audio Inputs and Outputs’

audio inputs and outputs

3. Double click on your recording device in the list.

4. Move to the ‘Driver’ tab.

driver tab

5. Click ‘Update Driver’.

6. Click ‘Browse my computer for driver software’.

browse computer for drivers

7. Click ‘Let me pickup a list of device drivers on my computer’.

let me pick driver from list

8. Select ‘High Definition Audio Device’and click Next.

9. You will get a warning. Click “Yes”.

10. Restart and check if it works.

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6 on July 11, 2017

Yes. That website brought me here. ? Update driver is greyed out and unavailable.

on July 11, 2017

It’s okay, what’s your laptop model number?

on July 12, 2017

Wait. That was different than the one I had visited. And also my update driver was not greyed out. But, there is no option for “High Definition Audio Device in step 8. My laptop is a Lenovo G50.

on July 12, 2017

G50-70, to be exact.

on July 12, 2017

Oh well… Can you send me a screenshot of the options that are available in step 8? Maybe there’s “Generic software device“, if it fails after restart, you may uninstall the driver completely and reinstall it from here (Choose the one for Windows 10):
http://pcsupport.lenovo.com/eg/en/products/laptops-and-netbooks/lenovo-g-series-laptops/g50-70-notebook-lenovo/downloads

on July 12, 2017

I ended up going to the lenovo website and downloading the driver. It worked! FINALLY my microphone is online. Thank you.

on July 12, 2017

Oh that’s awesome!!! You’re always welcome. I hope you never have problems again but if it happens I’ll be happy to answer you here on the Forum, you’ll always be welcome! Good luck 

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1 on July 12, 2017

Thanks so much, mina!

on July 13, 2017

My pleasure ☺

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1 on May 8, 2018

Did you fix your problem? Im having exactly the same issue. Thanks!

on May 9, 2018

The most effective solution is to download the audio driver manually from you computer manufacturer’s official website, then install it and give your computer a couple of restarts. If you need any help with it just send reply with your computer / laptop model number and I’ll redirect you to the compatible driver.

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3 on May 18, 2018

Hello, I’m having a similar issue but I’m not sure it is identical. Until 2 days ago all my items were working correctly. Upon attempting a Skype call I discovered while I had playback, none of my recording devices were working. (Internal webcam and mic as well as gaming headset mic[the playback on the headset was fine]).

Like the above issue, everything was being detected properly but no input (green bars) were coming up and the webcam was detected but none of the 5-6 applications I use could use it.

I’ve confirmed the headset works on other devices
I’ve confirmed it’s the default device
I’ve reinstalled the drivers
I’ve updated the Nvidia driver and reinstalled (the only thing that had changed since it worked)
Skype cannot find my sound card
Skype does not see any video recording devices (one is present in the device manager)

I was hoping the connection between the multiple devices would help someone better qualified to assess the issue. At this point in time I’m leaning toward a hardware issue with the sound card. Before I physically tear it apart Is there any other steps I should take software wise?

on May 19, 2018

Hello Petethepirate, there are two important notes:

  • When you’ve reinstalled the drivers, did you download them from your computer manufacturer’s official website and installed them manually?
  • Check the privacy page in settings to allow the applications to get access to the headset and the webcam.

I’ll be waiting for your reply to help you further. Good luck!

on May 21, 2018

Thanks Mina!
I assume there was a mini update for windows. Because all of my privacy permissions were reset blocking every program from video and voice. Gotta love windows…..

on May 22, 2018

My pleasure!
Yeah that’s what a large number of our audience reported! It’s good we spotted it anyway.

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3 on May 21, 2018

Hello, I’m having the same problem where my built-in microphone doesn’t work anymore

I’ve try reinstall the sound driver from the manufacturer website. still no luck.
I’m using a laptop Acer VN7-591G. 

I’ve tried to use the instructions above, but I was stuck at step 7 “Let me pick from a list of the device driver on my computer”. I cannot find ‘High Definition Audio Device” nor Realtec Driver as it’s default 

on May 22, 2018

Hello, I see you got the driver from Acer’s website, but make sure to uninstall the old one, redownload and install it again from here:
https://www.acer.com/ac/en/US/content/support-product/5614?b=1
and give your computer a couple of full restarts to see the results.
Also please tell me what options can you see, maybe I’ll find an alternative one for you. Good luck and waiting for your reply!

on June 28, 2018

It is a very common problem for the Windows 10 users that microphone doesn’t work properly on the laptop. You just try one thing, raise the volume up to the highest level and then check. If it still not working then consult on Norton Antivirus Support 
 and you’ll definitely get solved out.

on June 29, 2018

Hello RosiePage, I’m really not sure if it does have anything to do with antiviruses. If you had a good experience with solving the problem, it would be great to share it here. Thank you.

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