windows update problems

Updated on June 29, 2018 in General Operating System
9 on May 24, 2018

Windows 10 automatic update has frozen my hp pc. I get as far as a screen to choose keyboard then it goes to a blue page with various options to rollback, troubleshoot etc. I’ve tried them all, it won’t even reset my pc or rollback. I stupidly don’t have a restore point. I’ve run the hp startup diagnostics, all ok. Unplugged network card, Started in safe mode and typed in commands as you suggested but nothing helps. It goes back to choose keyboard then options as above. Help me please!

 
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8 on May 24, 2018

Hello trishabudd, I’ve been looking for your problem and it seems like a driver issue. Do you remember having any problem with some drivers (especially USB drivers, mouse, keyboard, webcam), if yes, I would recommend that you uninstall them in safe mode and then try to restart. If you’re still stuck, then you should fix your Windows using a bootable Windows DVD or USB flash drive. Create a bootable flash drive or DVD as it says in this guide:
https://win10faq.com/how-to-create-a-bootable-pendrive/
and once it’s ready, plug it into your computer and then launch CMD prompt from the blue screen and type these commands:

chkdsk c: /f
bootrec /fixmbr
bootrec /fixboot
bootrec /rebuildbcd
bcdboot c:\windows /s c:
see if it works. Some credits go to http://www.thewindowsclub.com/windows-10-upgrade-stuck-choose-keyboard-layout-screen
Will be waiting for your reply! Good luck
on May 25, 2018

Thanks, I’ll try that and let you know. I had no problems before the update with drivers.

on May 25, 2018

Aha great.
No problem, will be waiting for it. Good luck!

on May 29, 2018

I followed all those instructions but sadly back to square one. It did say attempting repairs for an hour but then said unable to repair. Won’t rollback to previous version, can’t reset pc either as that option has disappeared. Should I do the above in safe mode?

on May 29, 2018

Oh yes that would be a solution, also begin with this command first then the ones I posted:
sfc/ scannow
Good luck!

on June 2, 2018

Hi again. I put it in safe mode. Before I type anything it says at the very top of the command prompt page… Not enough memory resources are available to process this command. I then typed carefully all that you suggested. It says scanned file system and found no problems. Then says failed to transfer logged messages with status 50. The next commands all says done successfully until the last one when it says failure when attempting to copy boot files. Any ideas please? Trisha

on June 3, 2018

Hey, well can you restart your computer and see if there’s is an improvement? If there isn’t, try to recover or reset your computer while inside safe mode too.

on June 28, 2018

I have also the same problem. Whenever I start updating my Windows, it initially runs well, but after 50 or 55% of completion, it stops updating. Then I consult with Norton Antivirus Support and find the solution. Now it works properly.

on June 29, 2018

Yeah, antivirus programs may sometimes interrupt updates, you need to disable them temporarily until you’re done updating.

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