Last Updated on April 24, 2019
In this guide we’ll talk about not being able to shut down your Windows 10 computer. The issue may lie in:
- Windows Update
- Fast startup
- Windows System Files
- Unwanted running applications since startup
- Other issues that need recovery
- The taskbar isn’t working (Click here to find the solution for this one)
And we are here to give a solution for each of them.
Before following any of these, make sure you’re really stuck, because sometimes there may be some system processes working to install updates, for example, or making some changes – before shutting down. So, the first time this occurs, please be a little patient and leave it up to 3 hours. If it exceeds this time limit and this isn’t the first time your update got stuck, try the following steps:
Method I: Force Shut Down:
Before you get the problem fixed for the long run, you may need to force your computer to shut down: here is how you can do that.
- Press and hold your power button until the computer is shut.
- Remove any source of power (Battery / Power cable / unplug the power cords) for 5-10 minutes.
- Start your computer and try to shut it down normally.
Method II: Make sure you have the latest Windows 10 version
Having the latest Windows 10 version is always a good idea. Microsoft is always sending new updates and fixes for the common issues through it, so we can always begin our problem solving by checking for updates. If you want to know more about what new features and changes are in the latest update, check out this detailed guide.
To check if there are any updates you can do, follow these steps:
- Open Settings from your start menu.
- Click on Updates & Security.
- Click on the Check for updates button, your computer will then check for, download and install any updates found.
If you updated your Windows now, check if your computer shuts down, and if the problem persists, continue to the next method.
If your update is getting stuck or not working either check out this in-depth article or do the thing that most people reported that solved their problem – use the troubleshooter:
- Type Troubleshoot in start menu and then choose Troubleshoot.
- Choose Windows Update and click Run the troubleshooter.
- If needed, choose Try troubleshooting as an administrator.
- Choose Apply this fix.
- Close the troubleshooter.
Method III: Disable fast startup
Fast startup is a hybrid type of startup which makes your computer not fully shut down when you do it, so it can start up again quickly. This mode can cause many issues including our shutdown problem. Follow these steps to disable it:
- Open “control panel” and search for “power options” and choose Power Options.
- From the left pane, choose “Choose what the power button does”
- Choose “Change settings that are currently unavailable”.
- Uncheck “Turn on fast startup” and then select “Save changes”.
Method IV: Repair Windows System Files
In case there is a problem with some system files, this step will fix all system errors (it will take some time):
- Type “cmd” in your start menu, right-click on Command Prompt and choose Run as administrator.
- Click Yes to give it permission.
- Type the following command then press enter:
Method V: Try closing the computer using Command Prompt
One of the best things about CMD (command prompt) is that you can directly request a forced shut down which stops any running applications. Here are the steps:
- Launch CMD as administrator with the same steps in Method IV.
- Type the following command then press enter: shutdown /p and then press Enter.
- You computer should now shut down immediately without installing or processing any updates.
Method VI: Stop Windows Delivery Update Optimization
Windows 10 is always downloading updates, that’s why Microsoft came up with this service so that if there are several Windows 10 machines on the same network, computers can exchange the update files instead of downloading them on each computer. So, if a computer on the network is getting any updates from yours, shut down won’t occur until the files transfer finishes. The good news is that you can turn off this feature, here’s how:
- Open Settings from your start menu.
- Go to Update & Security.
- At the Windows Update page, click on Advanced options.
- Now, click on Delivery Optimization.
- Turn off the Allow downloads from other PCs button.
- Now try to shut down your computer again.
Method VII: Let’s do a System Restore
This will bring back your computer to a previous state, this may help avoid any error that happened during shutting down or running Windows update:
- Open Control Panel and search for recovery.
- Open System restore.
- Click Next.
- Choose a previous restore point and click Next.
- Click Finish.
- After the system restore is finished, try shutting down your computer again.
Method VIII: Control which apps can start automatically
There are apps and processes that can’t be easily shut when you want to turn off your computer: this may be the reason for your shutdown problems. Most probably these are apps that already running automatically with Windows Startup without asking for your permission. So here we can control them and disable every app that you don’t really need on startup. This will also increase your startup speed as well as its shut down speed. Let’s do it:
- Open task manager from your taskbar or by pressing Ctrl + Shift + Esc.
- If you see the small panel, click More details to switch to the big panel.
- Open the Startup tab.
- Right-click on the apps you don’t need to start automatically at Windows Startup and select Disable.
For a complete guide that focuses on how to disable the startup programs, click below: