Last Updated on April 24, 2019

In this guide we’ll talk about not being able to shut down your Windows 10 computer. The issue may lie in:

  • Windows Update
  • Fast startup
  • Windows System Files
  • Unwanted running applications since startup
  • Other issues that need recovery
  • The taskbar isn’t working (Click here to find the solution for this one)

And we are here to give a solution for each of them.

Before following any of these, make sure you’re really stuck, because sometimes there may be some system processes working to install updates, for example, or making some changes – before shutting down. So, the first time this occurs, please be a little patient and leave it up to 3 hours. If it exceeds this time limit and this isn’t the first time your update got stuck, try the following steps:

Method I: Force Shut Down:

Before you get the problem fixed for the long run, you may need to force your computer to shut down: here is how you can do that.

  • Press and hold your power button until the computer is shut.
  • Remove any source of power (Battery / Power cable / unplug the power cords) for 5-10 minutes.
  • Start your computer and try to shut it down normally.

Method II: Make sure you have the latest Windows 10 version

Having the latest Windows 10 version is always a good idea. Microsoft is always sending new updates and fixes for the common issues through it, so we can always begin our problem solving by checking for updates. If you want to know more about what new features and changes are in the latest update, check out this detailed guide.

To check if there are any updates you can do, follow these steps:

  1. Open Settings from your start menu.
  2. Click on Updates & Security.
  3. Click on the Check for updates button, your computer will then check for, download and install any updates found.

If you updated your Windows now, check if your computer shuts down, and if the problem persists, continue to the next method.

If your update is getting stuck or not working either check out this in-depth article or do the thing that most people reported that solved their problem – use the troubleshooter:

  • Type Troubleshoot in start menu and then choose Troubleshoot.
  • Choose Windows Update and click Run the troubleshooter. 
  • If needed, choose Try troubleshooting as an administrator.
  • Choose Apply this fix.
  • Close the troubleshooter.

Method III: Disable fast startup

Fast startup is a hybrid type of startup which makes your computer not fully shut down when you do it, so it can start up again quickly. This mode can cause many issues including our shutdown problem. Follow these steps to disable it:

  • Open “control panel” and search for “power options” and choose Power Options.
  • From the left pane, choose “Choose what the power button does
  • Choose “Change settings that are currently unavailable”.
  • Uncheck “Turn on fast startup” and then select “Save changes”.

Method IV: Repair Windows System Files

In case there is a problem with some system files, this step will fix all system errors (it will take some time):

  • Type “cmd” in your start menu, right-click on Command Prompt and choose Run as administrator.
  • Click Yes to give it permission.
  • Type the following command then press enter:
  • sfc /scannow

    (make sure you put a space between “sfc” and “/scannow”)

 Method V: Try closing the computer using Command Prompt

One of the best things about CMD (command prompt) is that you can directly request a forced shut down which stops any running applications. Here are the steps:

  • Launch CMD as administrator with the same steps in Method IV.
  • Type the following command then press enter: shutdown /p and then press Enter.
  • You computer should now shut down immediately without installing or processing any updates.

Method VI: Stop Windows Delivery Update Optimization

Windows 10 is always downloading updates, that’s why Microsoft came up with this service so that if there are several Windows 10 machines on the same network, computers can exchange the update files instead of downloading them on each computer. So, if a computer on the network is getting any updates from yours, shut down won’t occur until the files transfer finishes. The good news is that you can turn off this feature, here’s how:

  • Open Settings from your start menu.
  • Go to Update & Security.
  • At the Windows Update page, click on Advanced options.
  • Now, click on Delivery Optimization.
  • Turn off the Allow downloads from other PCs button.
  • Now try to shut down your computer again.

Method VII: Let’s do a System Restore

This will bring back your computer to a previous state, this may help avoid any error that happened during shutting down or running Windows update:

  • Open Control Panel and search for recovery.
  • Open System restore.
  • Click Next.
  • Choose a previous restore point and click Next.
  • Click Finish.
  • After the system restore is finished, try shutting down your computer again.

Method VIII: Control which apps can start automatically

There are apps and processes that can’t be easily shut when you want to turn off your computer: this may be the reason for your shutdown problems. Most probably these are apps that already running automatically with Windows Startup without asking for your permission. So here we can control them and disable every app that you don’t really need on startup. This will also increase your startup speed as well as its shut down speed. Let’s do it:

  • Open task manager from your taskbar or by pressing Ctrl + Shift + Esc.
  • If you see the small panel, click More details to switch to the big panel.
  • Open the Startup tab.
  • Right-click on the apps you don’t need to start automatically at Windows Startup and select Disable.

For a complete guide that focuses on how to disable the startup programs, click below:

How to disable and enable startup programs

Windows 10 won’t shut down – fix
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About Author

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Mina studies communications and electronics engineering and works as a technical support. He keeps himself up to date with the latest developments and news in technology. He loves helping people with their daily tech issues, so he's always ready to go the extra mile.

70 Comments

  1. Avatar

    I tried all of these methods, and none of them worked. I tried to do method 3 but there was not an option to disable fast sartup. I really don’t know what to do, I’ve spent a whole day trying to find a fix, but nothing is working.

    • Avatar
      Mina Magued Mounir on

      Hello Callum, make sure you clicked “Change settings that are currently unavailable” in order to be able to disable/enable fast startup. It’s mentioned in Method III 3rd screenshot. Come back and tell how it went and I’ll be glad to help you further. Good luck!

  2. Avatar

    Hello, for me the only working method is shutting it down through CMD (or forced shutdown). I tried the other options you listed here, but my regular shutdown still doesn’t work. That itself is fine but it’s annoying that i can’t put my pc into the power saving mode. If I try to shut it down or put into the power saving mode, my screen will go black and my peripherals won’t react anymore. Any idea how else i could solve this?
    (BTW this has been the case since I bought it. I even reinstalled Windows back then and it didn’t help)

    • Avatar
      Mina Magued Mounir on

      Hello Shiro, I think you are having some power issues with your computer, I’ll recommend two tips you should try and maybe this will fix them:
      First of all, try the power troubleshooting from the settings.
      Also, check your drivers from your device manager and if you find any missing drivers I advise you to download all of them from your computer manufacturer’s official website, install them and then give your computer a couple of restarts.
      Finally, it’s somehow hard to discuss this here in the comments, please create a new thread on our forums and I’ll be there for you and we can also exchange screenshots there:
      https://win10faq.com/forums/
      Good luck and will be waiting for your reply!

  3. Avatar

    Hello, i have this problem. I want to try reinstall windows, but when i try restart my PC now my PC start restarting swith the monitor to sleep mode and don´t switch on. And i know in reinstalling windows
    the pc will restart a few times, can i reinstall the windows?

    Sorry for my bad english

    • Avatar
      Mina Magued Mounir on

      Hello Martin, I think it’s safe for you to reinstall Windows. Just make sure you don’t have any hardware issue by checking the fans of the power supply and the processor are working.

  4. Avatar

    For anyone who tried all of this and didn’t worked at all, try shuting down your computer with Ubuntu live USB, if that doesn’t work it might be BIOS problem… In that case you can update your BIOS or replace the chip.

    • Avatar
      Mina Magued Mounir on

      Good point Marjan, I’m currently studying this and may be adding it as a testing procedure to our article. Thank you so much for your contribution, it really means a lot to us! Have a great day!

  5. Avatar

    Hi Mina, i have tried absolutely everything (all your suggestions and others), but still i cant turns it off or put to sleep. It turns off and after 3-4 seconds boots normally back again. I have everything latest, updated, no viruses, turned off fast startup.
    But i noticed one interesting thing. It stay in sleep mode, if it goes to sleep by timer. So i am guessing that problem is not that something its wake up. There have to be a difference in way how it goes to sleep by timer and by hardware button/closing lid/windows turn off button. Do you have any idea?

    • Avatar
      Mina Magued Mounir on

      Hello Luksal, in your case, I strongly recommend you reset your PC and choose the “keep your files” option because it seems like your windows version is so damaged power wise. If updating it doesn’t work than it’s better to reset it.

  6. Avatar

    Turning off fast start up worked for me, thank you.
    Athlon 200GE, Asrock B450m pro4f on windows 10 Professional.

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